Frequently asked questions
Q: What if I have not received my session hyperlink by the time my session has begun?
A: If you have not received your session hyperlink one hour before the start of your scheduled session please contact your Exam Administrator (Proctor) immediately.
Q: How do I communicate during exam launch?
A: A chat feature is part of the virtual Compass application. You can click on the blue "Show/Hide Chat" button on the right-hand side of the screen to open or minimize the chat window and communicate with the Exam Administrator (Proctor) outside of the timed portion of the exam. See the Test Candidate User Guide for detailed information on using Chat.
Q: Is the virtual session a Windows or Mac environment?
A: Test Candidates may use a Windows, Mac, or Chromebook device to take an exam or administer a session, but the actual virtual session will occur in a Windows 10 environment. See the Technical Requirements on this page for the full solution requirements.
Q: In Autodesk (ACU), "Alt+Tab" is not working to switch between the exam and the application, what can I do?
A: There are different options to switch between the Autodesk application and the exam window depending on what type of machine you are using:
Autodesk Certified User (ACU) in English:
When taking ACU exams in English (ENU), you may use the icons on the toolbar located on the far-right side of the page to navigate quickly between Compass and the ACU application. Please review the tutorial for detailed information on the new toolbar.
*Note: If the Test Candidate is using a Windows laptop that does not have dedicated PageUp and PageDown keys they will need to add the Function (Fn) key to your keystroke. Example: Fn+ALT+PageUp or Fn+ALT+PageDown.
Q: What is video conferencing software used for?
A: Third-party video conferencing software may be used by your Exam Administrator (Proctor) to communicate with you (outside of the timed portion of the exam or in the event of a technical issue). It may also be used for checking your identity and your exam environment for compliance. It will never be used to communicate with a bahabeach representative. Using such software will occur simultaneously with your separate virtual session(s) occurring within the browser. Note that using video conferencing or other software may put an additional burden on your bandwidth that may exceed the baseline technical requirements we have set forth for the Exams from Home solution. bahabeach's Technical Support team will also not be able to troubleshoot any issues related to third-party software use.
Q: I require an ADA accommodation; can I still apply for one with Exams from Home?
A: Yes, please contact your Exam Administrator (Proctor). bahabeach is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. bahabeach is committed to providing access for all individuals with disabilities.
bahabeach and its Authorized Testing Centers require advance notification of requests for accommodations as well as a reasonable amount of time to review and implement such requests. bahabeach and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (e.g., English as a second language, literacy) nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge but also efficiency in the use of computers. For more information see our ADA page.